Understanding the evolving IT landscape, key modernization drivers, and real-world strategies to deliver exceptional IT services.
Highlights of the webinar:
- Understand the IT Service Management in the Middle East
- Learn the Role of Modernization in Delivering Exceptional IT Services
- Explore how Automation, AI, and the Cloud are transforming IT Service Management Efficiency
- Business Continuity & IT Service Resilience
- Drive Customer Satisfaction Through IT Service Excellence
- Regional Trends & Future IT Service Management Outlook
Please enter your information to access our full on demand webinar series.
Know our speakers
Parvez Ali
Assistant VP Cloud & IT Infrastructure Services
With 20+ Years of Global experience in leading Information Technology Services. Highly experienced Cloud professional with a strong experience in Cloud Infrastructure Migration and Modernization including Digital Transformation, Cloud Landing zone, migrating SAP & Non-SAP workload to Multi-Cloud and Managed services support. Delivered Integration Solutions built on top of different Cloud Infrastructures with Strong experience in managing large & complex Offshore/Onsite delivery models.
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Gautam Gupta
Country Head, Qatar & Kuwait
Gautam is associated with YASH for over 15 years. He has over 28+ years of experience in the IT Industry. He directs YASH Technology's vision and is responsible for YASH International Market in aligning the company's digital vision with the emerging and futuristic technologies, relevant to customers and the industry.
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Fazal Ahamed
Practice Head - AIOps, Hyper Automation
With 20+ years of IT experience, currently leading the AIOps and Hyper-Automation Practice. Specialized in Enterprise Observability, Agentic AI, and AI-driven Automation. Demonstrated success in modernizing IT operations through self-healing systems, predictive analytics, and intelligent automation. Strong background in delivering scalable solutions across hybrid and multi-cloud environments with global delivery leadership.
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Mohammad Khaled Abden
Business Relationship Manager at Warba Bank
A 29 years Experienced IT Consultant with a demonstrated history of working in the industries of Oil & Energy, SOHO Retail, F&B, Fashion, Banking, and software solutions. Skilled in Management, Team leading, innovation, system analysis, Automation, and Digital transformations. Graduated from Cyprus with Double Major in both MIS and Business Administration.
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