Application maintenance and support is a constant need for any organization to keep them running in fine fettle. And these support services are driven and delivered by industry standards like ITIL.
ITIL standards define support processes which cover all aspects of service delivery, and it also stresses on “Creation of value through service delivery”. Now if we superimpose the transformational elements on these ITIL processes, we can quickly get a structured framework for transforming AMS services. In this Podcast let us look at three keyways to achieve it – one ticket resolution agents, second automation tools and the third service orientation.
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Episodes
Host and Speaker
Srikanth Karunam
With over 18 years of experience in IT consulting specializing in SAP (ERP), Srikanth brings a proven track record in managing complex projects, nurturing strong client relationships, and handling multi-regional projects. As an SAP and PMP-certified executive, he has experience delivering enterprise solutions and providing project executive coverage, project management, and functional architecture across SAP sales and implementation engagements.