Success Story.

YASH Technologies Achieves 90% Reduction In Incident Rates For A Building Materials Manufacturing Behemoth Through SAP Application Management Interventions

Business Need

Our client embarked on a greenfield implementation of SAP ECC systems to revamp their IT landscape and drive enhanced business value. However, they faced a substantial gap between the promised value and the actual delivery by their implementation partner. This misalignment threatened to disrupt their ERP deployment timeline, potentially impacting the business’s bottom line.

In response to these challenges, the client sought a capable technology support partner to help them:

Address structural system adaptation and stabilization challenges associated with their SAP ECC greenfield implementation.

Secure 24×7 support for their SAP technology landscape worldwide.

Collaborate with their implementation partner to resolve issues and align the ERP deployment with the established timeline.

Implement industry best practices to resolve recurring issues and enhance system stability.

Keep their SAP ecosystem up-to-date with periodic updates and improvements.

Lead documentation efforts and propel training programs for key system users.

Solution

Given YASH Technologies’ robust credentials in SAP Application Management, we were the natural choice for the support role the client needed. Our approach included:

Comprehensive assessment of the ongoing implementation, identifying areas for support interventions to improve outcomes
Establishment of a trilateral operations framework involving YASH, the existing implementation partner, and the client’s in-house tech team
Formation of a team of highly skilled SAP consultants dedicated to mission-critical implementations and managing newly deployed systems
Detailed analysis of the client’s existing system, evaluation of current challenges, and development of a strategic roadmap for SAP ERP takeover and management
Close collaboration with stakeholders during Wave 3 and Wave 4 of the implementation
Assistance to the client in going live with the new application package
Development of multiple test scripts to facilitate regression and functional testing
Proactive establishment of an end-user training program and creation of relevant training content
Reduction of a massive backlog accumulated during implementation by over 65% in a short time
Optimization of operational task flows to improve system availability and reduce exception rates, utilizing ServiceNowTM and industry best practices

Process Improvements

Expansion of the client’s ServiceNowTM instances to include modules beyond Incident Management
Introduction of continuous improvement initiatives, leveraging automation and process simplification, optimization, and standardization
Sustained innovation, enabling the adoption of technological enhancements like Robotic Process Automation (RPA), Digital Manufacturing, Digitalization, Cloud Migration, and Data Governance

Business Benefits

Achieved 99.9% system stability, virtually eliminating P1 incidents positively impacting business continuity

Reduced ticket reopening rates by over 90% through proactive issue resolution

Decreased incident volumes, particularly in SAP TM and SAP PO, by over 35% through multiple enhancements

Realized significant savings in HR bandwidth, cost reduction, and the ability to focus on innovation and service improvements

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Success Story.

YASH Technologies Achieves 90% Reduction In Incident Rates For A Building Materials Manufacturing Behemoth Through SAP Application Management Interventions

Solution

Process Improvements

Business Benefits

Achieved 99.9% system stability, virtually eliminating P1 incidents positively impacting business continuity

Reduced ticket reopening rates by over 90% through proactive issue resolution

Decreased incident volumes, particularly in SAP TM and SAP PO, by over 35% through multiple enhancements

Realized significant savings in HR bandwidth, cost reduction, and the ability to focus on innovation and service improvements

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