Success Story.

Streamlining & stabilizing Oracle landscape for 66% fewer IT incidents

Headquartered in Texas, USA, the client is a leading manufacturer of secure identity solutions, operating in over 100 countries.

The challenge

With over 3,000 employees scattered around five continents including North America, Europe and Asia, the client needed support to reduce IT incidents with a low-cost support model.

The existing Oracle landscape needed stabilization and a proactive approach to fixing the root cause of issues. The client was thus looking for support to have their system customized and configured to adhere to new local tax regulations, synchronized with the latest technological updates, and have their travel management streamlined.

The solution

YASH team of consultants understood the requirement of the client for a thought leader and took over that role with conviction to enhance their growth. We developed a mobile software solution that the client could market. This software produced a digital security key instead of a physical security key. The team resolved the travel management issue by redesigning the integration code of ‘Concur’ & Oracle ERP. The team also fixed the codes in the existing system, trained the end-users on the processes, and rectified the errors, enabling closure of accounts to the satisfaction of the auditors.

Business impact

The client not only had access to 24×7 expert support of YASH consultants, the team was also able to close >1500 tickets per quarter, during the initial days of operations. The fine-tuning and upgrades implemented helped increase the end-to-end traceability, especially to identify the country of origin for their end-products in case of recalls.

90% of SLAs met

for all tickets

Automated tax compliance

with local rules and regulations

66% decrease

in the number of tickets handled in last 3 years

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