Solution
To deliver innovative application management services, the client engaged with YASH Technologies, leveraging our deep understanding of their technology and industry. Our consultants applied the proven YASH’s FleXtreme global AMS framework to craft a highly optimized, customer-centric, and value-driven solution.
For consistency and efficiency, we proposed a monthly fixed AMS allocation of 400 hours, delivered in a shared support mode through our offshore facility in India.
During this engagement:
- We handled and swiftly resolved L2 and L3 tickets, spanning the client’s SAP Functional and Technical modules.
- Our team executed on-demand comprehensive Break/Fix and Maintenance interventions, ensuring the SAP resources remained in optimal condition, supporting uninterrupted business operations.
- We established an intuitive framework for the rapid routing, resolution, and closure of incident tickets, enhancing the overall SAP service experience.
- Our Change Management efforts were orchestrated successfully, streamlining transitions across the enterprise environment and optimizing the time-to-value for positive changes.
