Success Story.

A technology-driven medical devices manufacturer implemented a highly streamlined integration of ServiceNow and Azure DevOps

Headquartered in Connecticut, USA, the client is a leading medical device manufacturing company operating globally. With a broad range of over 600+ clinically relevant products, the organization is a trusted source for medical instruments, devices, and disposables.

Challenge

The client, a medical device manufacturer, needed to ensure that its complex and sensitive service requests were completed as quickly as possible. The client required a system to facilitate collaboration between customer service, development, and IT staff. This system would ensure quality services while eliminating issues like delays and bugs that impede services provided to the user base.

The solution

To meet these needs, YASH Technologies implemented a bi-directional integration between ServiceNow and Azure DevOps will help the client’s internal development activities and customer service operations become more effective.

Business impact

20-30%

accelerated product releases by automating change creation, tracking, and approval

15-25%

reduced costs and minimalized risk resulting from automated audit-data collection and reporting

360-

degree view of incident resolution and overall system operations with real-time updates

50%

reduction in processing time for background jobs and improved customer response time to solve queries

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