Success Story.

Evolving employee compensation systems for a Fortune 500 logistics major

Headquartered in the United States, the client is one of the world’s top leaders in third-party logistics and multimodal transportation services across industry verticals.

The challenge

The client used a legacy, in-house application to track and reward their permanent employees which after repeated updates, had led to mission creep, costly maintenance and a high number of incidents.

To scalably and meaningfully bolster the operational capabilities of the existing system, the client was looking for a partner who can help assist in the maintenance of the application and help with faster incident resolutions concerning employee assessment and bonus payments. Given the application had become complicated over the years with a high exception rate, the disputes also had to be resolved manually. Furthermore, the new end-users of the system and HR team members had a limited understanding of the app’s basic functionalities only.

The solution

After conducting a thorough gap analysis of the client’s application to find what led to a low performance and workforce morale, team YASH discovered that inefficient bonus assessment and payout exceptions affected the operational efficiency of the HR team. From the maintenance of the app, database administration, augmentation of existing functionalities, to developing custom forms for HR access and creating rich dashboards for the senior management, the team ensured that the overall cost of application management is not only minimized, but the reliance on it is also strengthened.

Business impact

The solutions implemented by YASH not only helped resolve all existing issues, but also streamline the overall bonuses and commissions management process. This led to a significant increase in the stability of the application, as well as reduced exception rates from 80 to 10 on an average. Now fewer resources, lesser time and cost was also required to effortlessly maintain the application.

90% higher stability

of the application

100% SLA adherence

with all issues resolved

Minimal exception rates

from 80 to 10 in service cycles

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